Australia’s PACFA-Registered Telehealth & Online Counselling Service
SafeMind - Expert Online Counselling
Feeling stuck is a normal part of life, but feeling constantly overwhelmed is a sign that something needs to change. We provide practical, expert guidance to help you find your footing again, all from the privacy of your own home.
PACFA Registered
Free 30 minute initial consultation
100% Telehealth - Accessible Anywhere
in Australia
Australia’s PACFA-Registered Telehealth & Online Counselling Service
SafeMind - Expert Online Counselling
Feeling stuck is a normal part of life, but feeling constantly overwhelmed is a sign that something needs to change. We provide practical, expert guidance to help you find your footing again, all from the privacy of your own home.
PACFA Registered
Free 30 minute
initial consultation
100% Telehealth -
Accessible Anywhere
in Australia
How we can help
Counselling Services to Help You Move Forward
We offer a full range of online counselling services, designed to provide practical support and help you build skills for a lifetime.
One-on-One Counselling
A confidential space to talk things through with an expert. We provide a calm environment to help you build self-awareness, find your inner strength, and see things more clearly.
Rewrite Your Story
The stories we tell ourselves have power. We use proven methods to help you see your life from a new perspective, separating you from your problems so you can move forward.
Manage Stress & Overwhelm
Feelings can be overwhelming. Together, we explore the 'why' behind your emotions and build a toolkit of practical strategies to help you manage them effectively.
A partnership focused on you
Our Commitment to You
We are professional, registered therapists with deep experience in helping people navigate life's challenges. Our success comes from listening to you and working together to find a clear path forward. We are committed to helping you find strategies that fit your life.
Always Speak to the Same Person
You will work directly with founder and lead psychotherapist, James Wright. This ensures a consistent, personal connection from day one, which is the foundation for making real progress.
Counselling That Fits Your Schedule
You control the timeline. We provide support for as long as you need it, and you can pause or stop at any time without penalty.
Support for specific challenges
Guidance for Life's Challenges
We offer specialised, practical guidance to help you navigate specific pressures with confidence.
Find Calm & Manage Anxiety
Feeling anxious is a common response to modern life. We help you understand why you feel this way and build practical tools to find your calm.
Recover From Burnout
Chronic stress can leave you feeling drained. We help you identify the sources of burnout and learn to set healthy boundaries to restore your balance.
Navigate Life Transitions
Change and loss can be difficult. We offer compassionate, practical support to help you navigate career changes, relationship shifts, and other transitions with confidence.
Improve Your Relationships
Relationships can be complex. We work with you to improve communication, resolve conflict, and build healthier connections with the people in your life.
Our core belief
Our Goal is to Help You Help Yourself
Our goal is to help you build your own strength, not to create dependency. We work together to build your independence. This video explains our approach and what to expect from our sessions.
Professional guidance, made simple
Counselling That Fits Your Life
Online therapy is a highly effective and convenient way to get professional guidance. We’ve removed the traditional barriers of travel, waiting rooms, and rigid schedules.
Real feedback from our clients
Client Testimonials
We feel privileged to help people from all walks of life develop new skills to manage complex thoughts and feelings. We listen to your story and help you find a clear path forward.
48-Hour Initial Consultations | 100% Confidential Sessions
"I was unsure if one-on-one counselling would really help, but the initial session made me feel heard and understood. The guidance I’ve received has helped me gain clarity and confidence in my daily life."
Jennifer L.
Marketing Manager
“I didn’t realize how much my personal story was shaping my mindset until these sessions. Reframing my experiences has helped me see myself with compassion and move forward with a renewed sense of purpose.”
Michael T.
Creative Director
“I always struggled with handling stress and emotional overwhelm, but these sessions gave me practical tools I can actually use. I now feel more in control and better equipped to face challenges calmly.”
Linda L.
Operations Lead
“Stress used to control my reactions, but the techniques I learned here have made a real difference. I feel more grounded, emotionally aware, and capable of responding to challenges with clarity.”
David R.
Operations Director
“I used to feel easily overwhelmed by stress, but these sessions helped me understand my emotions better and manage them effectively. I now feel calmer, more balanced, and confident handling difficult situations.”
James C.
Software Engineer
“Before starting these sessions, I often felt emotionally drained and anxious. Now I have practical strategies that help me stay calm, focused, and in control even during stressful moments.”
Thompson M.
Creative Director
Why clients choose us
Choose SafeMind for Online Counselling
Reaching out for help can be tough. We've made our process simple, safe, and straightforward so you can focus on your personal growth.
- Appointments available when you need them
- A safe, private space for every session
- Secure and 100% confidential online sessions
- Clear pricing with no surprises
- A relatable, human-to-human approach
- Guidance that fits your personal schedule
- Your choice of call, video, or chat
- Expert, trustworthy, and registered guidance
Clear answers to your questions
Frequently Asked
Questions
It's normal to have questions before starting. We’ve answered some common ones with clear, simple answers.
How much does a session cost?
Each 60-minute session is a flat rate of $120. Depending on your private health insurance, you may be able to claim back up to $90 per session.
Are there any long-term contracts?
No. You are always in control. We are here for as long as you find our sessions helpful, and you can pause or stop at any time.
Is online guidance right for me?
Our free 30-minute intro call is for exactly that. It’s a relaxed, no-pressure chat for us to connect and see if it feels like a good fit.
What makes your approach different?
We focus on creating a warm, safe, and human connection. We make getting started easy, with appointments often available within 48 hours. Our goal is to give you tools you can use in your own life.
What if I don't like video calls?
Your comfort comes first. We can connect via secure video, a phone call, or live chat. You choose the format that feels best for you.
What kind of progress can I expect?
Everyone’s journey is unique. We promise our complete professional commitment to providing you with the highest standard of care in a safe, supportive space.
Is my problem "big enough"?
If something feels off, that’s a good enough reason to talk to someone. Counselling is a proactive tool for life’s challenges, big and small.
Why work with you for online counselling?
You will work directly with our founder, James Wright. This ensures a consistent and effective therapeutic relationship from the very beginning.
Support available everywhere
Australia-Wide Telehealth Counselling
Quality support should be available to everyone in Australia. As a 100% telehealth service, distance is never a barrier. You can access consistent, high-quality guidance from the comfort of home.
The Information You Need
Contact & Business Details
Service Area
Australia-wide (Telehealth)
Mailing Address
888 Collins Street, Docklands VIC 3008
ABN
31 253 892 731
Operating Hours
Monday
11:00am to 21:00pm
Tuesday
11:00am to 14:00pm
Wednesday
Closed
Thursday
11:00am to 21:00pm
Friday
11:00am to 14:00pm
Saturday
Closed
Sunday
11:00am to 14:00pm
Ready when you are
Start with a Simple Conversation
Feeling stuck is often the first sign that you're ready for a change. The next step is a simple conversation. We're ready to listen.